Improving Fill Rates While Streamlining Inventory:Pet Food Expert’s Journey

Pet Food Experts has been a cornerstone of the pet industry for almost 30 years. Over the last three decades, PFX has magnified its presence in the independent pet retail space and become one of the leading distributors in the country. At the time of the partnership, PFX was seeking to implement a new forecasting and purchasing solution to support its expanding business.k

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The Need

A  year after implementing HIMPACT®, PFX acquired United Pacific Pet, which increased its service area by over 1,500 independent pet retailers throughout the West. The acquisition of UPP skyrocketed PFX’s standing and secured its spot as the second-largest pet food distributor in the U.S.

PFX was simultaneously growing organically outside of the acquisition, and with that growth came a request from manufacturers for projection sharing. The onboarding of HIMPACT synced with a period of substantial change for PFX and provided a solid foundation to support its expanding needs on a core level.

“HIMPACT is the most successful software implementation we’ve done in the last five years and it is the one with the most ROI.”

- Brian Wyrostek, VP of Strategy and Business Development, Pet Food Experts

The Result

The implementation of HIMPACT garnered PFX some early victories. Phylicia Proulx, Director of Purchasing, said, “As each vendor is turned on in HIMPACT, the inventory goes down by 5–10% and the fill rate goes up by 2–5 percentage points. The software allows us to track that and to see that change is phenomenal.

”With HIMPACT already managing purchasing, PFX was able to seamlessly transition their vendors and partners to the new system. Brian Wyrostek, VP of Strategy and Business Development for PFX shared, “We could have gone through this acquisition without HIMPACT, but with a lot more inventory and a lot more bumps along the way than if we didn’t already have it in place. HIMPACT is the most successful software implementation we’ve done in the last five years and it is the one with the most ROI.”

As each vendor was added, the inventory went down 5-10%...

... AND the Fill Rate went up 2-5 percentage points

The BFC Difference

BFC Software is a food-focused solutions platform—from forecasting and warehouse operations to the final mile. Designed to evolve with industry demands, BFC helps customers stay ahead with data-driven insights that boost efficiency, improve performance, and optimize operations.