Improving Sales: URM Store’s Journey

URM Stores, Inc., based in Spokane, Washington, is a retailers’ cooperative serving over 1,000 independent supermarkets across Idaho, Montana, Oregon, and Washington, with more than $1 billion in sales. It operates a 650,000-square-foot central warehouse and six Cash & Carry locations offering a full range of grocery and foodservice products to stores, restaurants, and similar business operations.

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The Need

URM™ Stores Inc. was founded in 1921 when five retailers banded together to form the corporation. Today, URM Stores Inc. holds 25,000 SKUs plus 20,000 seasonal items, which is managed by 16 buyers.To meet its future performance goals, it was essential for URM to find a solution that could solve their burdensome manual workload and ensure a more accurate forecast to manage its perishables in order to reduce spoilage.

“The team is exceptional. Very little IT support was needed on our side and we had an uneventful go live – the benchmark of a successful implementation.”

- Rich Stuber, VP of Information Technology, URM Stores, Inc.

The Result

Since URM runs promotions to different groups of customers, HIMPACT’s ability to do store and chain level promo filtering was a scale-tipping feature. URM chose HIMPACT because of its cost consciousness, industry expertise, and bottom line improvement. The quick installation and its ability to scale with company growth were also additional benefits.

Upon contract signing, the HIMPACT team converted URM’s data only two days after the initial contract was signed. URM’s buyers were trained a month later, and the new solution was completely rolled out shortly after.

URM quickly realized they made an excellent choice. Inventory levels remained unchanged after adding new customers and they saw an overall increase in sales of about 20%. They also maintained over 98% fill-rate during a critical new customer roll-out. Of URM’s sixteen buyers, six were trained by URM themselves since the HIMPACT roll out. The time required to train all new buyers was half of what it was on their previous solution, resulting in less downtime and a greater boost to productivity.

URM maintained over 98% fill rate during critical new customer roll out

Inventory levels remained unchanged after adding new customers and saw an overall increase in sales by 20%

The BFC Difference

BFC Software is a food-focused solutions platform—from forecasting and warehouse operations to the final mile. Designed to evolve with industry demands, BFC helps customers stay ahead with data-driven insights that boost efficiency, improve performance, and optimize operations.