BFC Open Position:

Platform Delivery & Operations Manager

Location: US Remote

About the Role
We are a growing SaaS company delivering a cloud-hosted, multi-tenant Warehouse Management System built on IBM i and RPG. Our platform is mission-critical for our customers, and we face complex challenges around deployments, upgrades, environment setup, security configuration, fleet management, and resource planning for new customer installs and go-lives.

We are looking for a hands-on Platform Operations Manager who can take ownership of these challenges, make a plan to address them, and lead the team to execute that plan. You will manage and grow a small but critical team currently handling IBM i operations, installs, upgrades, and implementation support.
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While deep IBM i expertise isn’t required, this role demands a strong technical foundation and the ability to define and drive repeatable, high-quality delivery and operational processes alongside the team.
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Key Responsibilities
- Own the end-to-end process of customer instance setup, upgrades, and environment lifecycle management.
- Build and improve processes for:
-- Deployment planning and execution
-- Versioning and upgrade workflows
-- Managing legacy customizations
-- User and security setup validation
-- Hosting capacity planning
-- Go-live planning and risk mitigation
- Lead fleet health monitoring initiatives: implement tooling and reporting to track infrastructure health, tenant distribution, and environment stability.
- Manage and develop the existing operations and install team; clarify roles and responsibilities, set goals, and improve accountability.
- Identify skill gaps hire or train to address them.Audit current practices and documentation; create run-books, playbooks, and knowledge bases to reduce tribal knowledge and increase repeatability.
- Collaborate with product and engineering teams to align deployments and customizations with product strategy and roadmap.
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‍What We're Looking For
- 5+ years of experience in platform operations, deployment management, or release engineering roles.
- Proven experience managing complex deployments, upgrades, or multi-tenant environments.
- Strong process improvement mindset; demonstrated ability to transform chaotic, manual processes into scalable, repeatable systems.
- Familiarity with IBM i / iSeries environments and RPG-based applications is a plus, but not required if you have a track record of learning complex legacy systems.
- Hands-on technical skills: ability to troubleshoot issues, understand system constraints, and lead from the front.
- Strong leadership and coaching skills; ability to mentor and grow technical teams.
- Excellent communication and cross-functional collaboration skills.
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‍Nice to Have
- Experience with infrastructure monitoring tools, capacity planning models, and operational metrics.
- Exposure to ERP systems and integration projects.
- Experience managing time-sensitive deployments.
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‍Why Join Us?
- Be part of a growing SaaS company solving real-world challenges for food distributors.
- Have the freedom to build and improve critical infrastructure and processes.
- Work with a leadership team that understands the value of operational excellence.
- Competitive compensation and benefits.

If you’re a builder, a problem solver, and a leader who thrives on bringing order to complexity, we’d love to meet you.‍‍
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Please submit all inquiries and applications to: